These Terms and Conditions apply to the online sale of Ticket/Annual Passes to Dubai Parks and Resorts (“DPR”) theme park(s).
The Ticket/Annual Pass permits entry to the selected theme park(s) only.
Each Ticket/Annual Pass holder will be issued with his/her own E-Ticket/Annual Pass.
Tickets/Annual Passes are not transferable, refundable or exchangeable and cannot be offered for resale.
A Ticket purchaser may purchase Tickets only for his/her own personal use and/or that of his/her Guest(s).
Unless otherwise stated, Open Dated Tickets expire 180 days after date of purchase.
Unless otherwise stated, Dated Tickets must be used on/or by the date indicated on the ticket.
Unless otherwise stated, Multi-park/Multi-day tickets are valid for 7 days from first use and first use must occur prior to Ticket expiration date. Each day of use constitutes one full day of use.
DPR and the relevant park, in their absolute discretion, reserve the right to vary the opening and closing dates and times of the attractions and to close, remove or cancel all or any part of the rides, events or facilities within the attractions for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Ticket/Annual Pass will not be refunded nor will any compensation be payable if any of attractions are removed or closed during the year.
Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. These will be displayed at each relevant ride and attraction and made available from Guest Services.
Unless otherwise stated, Tickets are only valid for the theme park(s) detailed on the Ticket and are not valid for separately ticketed events, performances or activities at that theme park, other theme parks or elsewhere within Dubai Parks & Resorts.
The authorised holder of the Ticket must present the Ticket upon entering the park(s).
Refunds are not available in any circumstances.
All persons entering the park(s) are subject to the rules and regulations of entry as displayed at each park’s main entrance, at Guest Services and as otherwise made available by DPR.
DPR and the parks reserve the right to vary these Terms and Conditions by giving you written notice of such variation.
For the up to date information on the official opening of the parks please visit the relevant park’s website.
Annual Pass holders will be issued with his/her own Annual Pass on presentation of an official E-Ticket. E-Ticket must be redeemed within 6 months from the date of purchase
Unless otherwise stated, the Ticket/Annual Pass does not include parking fees and parking is subject to availability.
The VIP Annual Pass includes parking fees and parking is subject to availability.
I’ve ordered my Annual Pass online, where do I go for collection?
Your Annual Pass tickets and order confirmation will be emailed to the email address you used at the time of purchase.
What do I need to take with me when my Annual Pass is issued?
Just yourself and the print at home ticket issued when you made your online purchase. If we need any additional information, we’ll do this at the time of processing, including taking your photo.
I haven’t received my email confirmation or Print at Home tickets, what do I do?
Occasionally your email client may forward certain types of emails to a ‘junk’ or ‘spam’ folder within your email browser. If this isn’t the case, please contact our Guest Services Team for assistance at firstname.lastname@example.org. It would be helpful to have ready as much information about the order as possible including contact details, order date and time and types of tickets / Annual Passes purchased. Please also check your credit/debit card statement to ensure payment has been taken.
My online booking failed during the order process and it looks like I’ve been charged. What should I do?
Please check your email for a confirmation of order and print at home tickets. If you do not receive these within 24 hours, please contact our Guest Services Team at email@example.com. It would be helpful to include as much information about the order as possible, including the date and time you placed the order.
I’ve mistakenly ordered tickets multiple times online, what should I do?
If you would like to discuss your order, please contact our Guest Services Team at firstname.lastname@example.org. Please provide as much detail as possible to enable us to assist you quickly.
Do I have to print my print at home tickets or can I bring them on my phone?
As long as your mobile device can display the barcode clearly and we can scan this at the main gate, you can go straight to the turnstiles for admission. At some point during your visit, please be sure to stop by the Annual Pass Lobby / Windows to collect your official Annual Pass and complete the registration process.
I’ve not been able to print my print at home tickets, what should I do?
If you can open your print at home tickets on your mobile or tablet device, we can scan these directly at the main gate. Alternatively, please visit our Guest Services Windows where our team will be happy to assist you.
When can I first use my Annual Pass?
The official opening date for the theme parks will be communicated late summer 2016. Please check your email for official updates, or visit our website for the latest information, attraction announcements and pre-opening news.
When does my Annual Pass expire?
Annual Passes expire 365 days AFTER the first use. For example, you first use your Annual Pass on 1st January 2018. Your pass will expire on the evening of the 31st December 2019, 365 consecutive days after first use. During the validity period you can visit the park(s) as often as you like, subject to normal opening times of course.
Annual Pass print at home ticket(s) are valid for redemption up. Only when you have used your print at home ticket for the first time will your Annual Pass expiry period be activated (365 days from first use).
Can I have multiple active Annual Pass cards or wristbands?
Yes, although each Annual Pass is assigned to an individual user and only that user can enjoy the admission and discount privileges associated with their Annual Pass.
Do Annual Pass holders receive any special discounts?
Yes, there will be regular and seasonal discounts available to the Pass holder, details of which will be available prior to the launch of the parks in 2016.
Can somebody else use my Annual Pass?
Annual Passes can only be used by the named Pass holder. Pass sharing is not permitted and any attempt to share Passes may result in the Annual Pass being suspended or terminated. If arriving with friends and family, all members of your group that wish to enter the theme park(s) will have to have a valid Annual Pass or park entry ticket, both of which can be purchased online or at the main gate.
Why do you need to capture a ‘scan’ of my fingerprint?
Like many theme parks in Europe and North America, we use a biometric scan of your finger/thumb to associate you with your Annual Pass. This information is a unique numerical code (NOT a copy of your finger print detail) and is collected on first use. Subsequently, each time you visit the Park(s) your Annual Pass is validated by scanning the same finger/thumb used to register your Pass. Our team will take you through this process when you register your Annual Pass and each time you enter the Park(s).
My wife wears a hijab (full face covering), is she required to have her photograph taken?
Photographs are used to personalize Annual Passes and offer our team a visual reference of the Annual Pass holder. We use biometric technology to ensure only the designated Pass holder can enjoy his/her admission and Annual Pass benefits, so photographic identification isn’t an essential requirement of being an Annual Pass holder and guests can opt out if they require.
I purchased my Annual Pass prior to the park(s) grand opening and later decide I don’t want to/won’t be able to use it, can I get a refund?
All tickets and Annual Passes are non-refundable. If you would like to discuss your order, please contact our Guest Services Team at email@example.com.
I purchased my Annual Pass tickets online and I have lost my print at home ticket(s). What should I do?
Please contact a member of our Guest Services Team who will be happy to help you at firstname.lastname@example.org.
Do Annual Pass holders receive discounts on theme park or water park tickets for other people?
We are very proud of the parks and attractions being created here at Dubai Parks and Resorts and would like as many people as possible to Experience Amazing! With this in mind, there will occasionally be discounts and benefits available to pass holders.
Is there a limit to the number of Annual Passes that I can purchase per transaction?
You can purchase up to 10 Annual Passes per transaction. Our online process will take your through the options available.
I have purchased an Annual Pass for MOTIONGATE™ Dubai. Can I use it at any of the other parks on the Resort?
Individual park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of being able to visit all the theme parks (MOTIONGATE™ Dubai, Bollywood Parks™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts VIP Annual Pass. You’ll get the same great benefits as the park branded passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!
We see you want to buy more than 15 annual passes. Please call, If you live in the UAE: 800 AMAZING (2629464) or Outside the UAE: +971 4 820 0000.
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